Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Concentrated Atmosphere. Please review the policy below before placing your order.

Returns

We accept return requests within 14 days of delivery. To qualify for a return, your item must be unused, undamaged, and returned in its original packaging.

To request a return, contact us at [your email address] with your order number and reason for the return. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Limited-Edition and Final-Sale Items

Limited-edition, numbered, signed, custom-made, personalized, discounted, and clearly marked final-sale items cannot be returned or exchanged unless they arrive damaged or incorrect.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at [your email address].

Include your order number and clear photographs of the item and its packaging. Once reviewed, we will arrange a replacement or refund when appropriate.

Do not discard damaged products or packaging until your request has been resolved.

Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has entered production or has been shipped, it cannot be canceled.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been accepted. Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for your bank or credit-card provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us.

Lost or Stolen Packages

Concentrated Atmosphere is not responsible for packages marked as delivered by the shipping carrier. If your package is missing, contact the carrier and check with members of your household, neighbors, or building management.

If a package appears to have been lost while in transit, contact us and we will help you file a claim with the shipping carrier.

Exchanges

We do not currently offer direct exchanges. If eligible, you may return an item and place a new order for the item you would prefer.

Contact

For questions or return requests, contact:

Concentrated Atmosphere
Email: [your email address]
Website: www.concentratedatmosphere.com